Guilford County
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File #: 2019-359    Version: 1 Name:
Type: Consent Agenda Status: Passed
File created: 9/3/2019 In control: Board of Commissioners
On agenda: 9/19/2019 Final action: 9/19/2019
Title: DHHS-DSS MANDATED PERFORMANCE MEASURES
Attachments: 1. MANDATED PERFORMANCE REQUIREMENTS MOU 8.2019 RESULTS, 2. MANDATED PERFORMANCE REQUIREMENTS MOU 7.2019 RESULTS.pdf
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TITLE
Title
DHHS-DSS MANDATED PERFORMANCE MEASURES
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SPONSOR
Sponsor
Heather Skeens (LeCorey McCrary)
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BACKGROUND
Background
Guilford County signed an annual written agreement (MOU) with the North Carolina Department of Health and Human Services for all social services programs, excluding medical assistance (Medicaid) in June 2019 for fiscal year 2019-2020. This agreement requires Social Services to comply with meeting certain performance and growth measures.

This presentation will be provided on a monthly basis to keep Guilford County’s Board of County Commissioners informed of Guilford’s progress. The attached results represent data for the month of July and August 2019.

Energy Programs
· County will process 95% of CIP applications within 1 business day
· County will process 95% of CIP applications within 2 business days

Work First
· County will process 95% Work First applications within 45 days
· County will process 95% Work First re-certifications no later than the last day of the month

Food Nutrition Services
· County will process 95% of expedited FNS applications within 4 calendars of date of application
· County will process 95% of regular FNS applications within 25 days from the date of application
· County will ensure that 95 % of FNS re-certifications are processed timely
· County will ensure that 90 % of Program Integrity claims are established within 180 days of discovery

For the month of July we did not pass our Medicaid Report Card. Last year, we received a new directive from the state based on a lawsuit against the state - Hawkins vs. Cohen. This directive was that we were to work two months ahead on Medicaid Recertification cases. Based on the number of Medicaid recertifications monthly (both Adult and Family and Children’s), number of staff, FMLA and vacancies, we have been unable to work two months ahead. We have been rolling over about 5,000 cases monthly. We did 30 days of overtime from June-July 2019 to work on the bac...

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