Collaboration with key community stakeholders, including the
Partnership for Children, Guilford County Schools, and the
County's Work First and Children's Services Division, has
been essential in supporting families and ensuring access to
quality child care services. These partnerships promote the
sharing of resources, information, and referrals, allowing
agencies to work together to address the diverse needs of
children and families. Through ongoing communication and
coordinated efforts, these community partners help
strengthen service delivery, increase awareness of available
resources, and improve outcomes for children and their
families.
Local Policy - Local policies, including the Child Care Wait
List Policy, are reviewed and updated at least every two years
or whenever program changes require amendments to local
policy. Recent updates to our policy have established priority
criteria to determine the order in which children are served,
ensuring that available child care subsidy resources are
distributed fairly and effectively to families with the greatest
need.
In addition, procedural improvements, such as courtesy
reminder calls to families approaching their eligibility
redetermination dates, continue to support ongoing
participation in the program. These efforts help reduce
unnecessary case closures, maintain services for currently
enrolled families, and create opportunities to serve additional
families seeking child care assistance.
Conversion - All subsidized child care cases and provider
payments have continued to be processed through the
NCFAST system since August 2017. Ongoing system
updates have enhanced NCFAST, making it more accessible
and user-friendly for determining eligibility for subsidized
child care assistance.
Providers have access to important information within the
system, including vouchers, payment details, and rosters.
This increased access has improved communication and
collaboration between the county and child care providers,
resulting in more efficient service delivery and information