TITLE
title
INFORMATION TECHNOLOGY TAX SYSTEM CLOUD SERVICES
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SPONSOR
sponsor
Peter Purcell
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BACKGROUND
background
On April 7, 2022, the Board authorized staff to enter into a three-year sole source maintenance contract with Farragut System Inc., (NCPTS tax application vendor) in the amount of $201,400 annually, totaling $604,200 over a three-year term, beginning May 1, 2022 for the purpose of maintaining the current Tax Applications.
The North Carolina Property Tax Solution (NCPTS) is a resource available to counties to streamline and optimize all aspects of the property tax process. It is built on software developed by a North Carolina-based company, Farragut, and includes many beneficial features: (1) Consistent application of property tax law by NCPTS counties through best business practices, (2) Intuitive system based on established best practices and standards, (3) Automated appraisals, billing and collections allow county staff to effectively administer the property tax process, (4) Thorough training and maintenance support, (5) Collaborative nine-member Oversight Committee that serves to continuously improve NCPTS and promote best practice sharing among member counties, (6) Proactive consultation and legislative monitoring of tax-related developments by David Baker, NCACC Director of Tax and Revenue Outreach and former Director of the Local Government Division of NC Division of Revenue.
These applications are currently running on-premises at the County. Support for server maintenance, upgrades, information security and threat mitigation, and operational management and troubleshooting is provided by Farragut technical staff under a $72,504 annual support agreement. During the FY23 ITAC review, a proposal to move the application to the Farragut Cloud was approved and is included in the FY23 adopted budget. Moving to the Cloud will transfer these support activities to Farragut. This will free up server resources for other planned County proj...
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