TITLE
Title
APPROVE CONTRACT WITH SCHNEIDER GEOSPATIAL, LLC TO PROVIDE APPEAL SOFTWARE FOR COUNTY WIDE REAPPRAISAL FOR TAX YEAR 2026
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SPONSOR
Sponsor
Ben Chavis
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BACKGROUND
Background
In anticipation of significant appeal volume with the 2026 Reappraisal, the County will implement Appeals Pro software by Schneider Geospatial, LLC to help manage and streamline the appeals process. This investment was approved by the Board of County Commissioners as part of the Fiscal Year 2025-26 budget.
The addition of Appeals Pro will provide the following benefits for Guilford County residents:
• Simplified Appeal Submission - Residents will have an online option to file appeals, reducing the need for in-person visits or paper forms.
• Greater Transparency - Applicants can track the status of their appeals in real time, receiving updates as their case moves through the review process.
• Improved Access - The system will allow appeals to be submitted anytime, increasing accessibility for residents with work or family commitments.
• Faster Processing - Automation of routine tasks will help staff process appeals more efficiently, reducing wait times and ensuring timely resolution.
• Enhanced Communication - The platform enables clearer communication between residents and staff, making it easier for property owners to provide documentation and receive feedback.
Overall, Appeals Pro is expected to make the appeals process more efficient, accessible, and resident-focused, ensuring fairness while helping staff manage what is anticipated to be a large volume of appeals.
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BUDGET IMPACT
Budget Impact
NO ADDITIONAL COUNTY FUNDS
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REQUESTED ACTION
requested action
Approve a maximum exposure contract with Schneider Geospatial, LLC in substantial form for Appeals Pro software for the Guilford County Tax Department. The cost of the three (3) year contract term is ...
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