TITLE
Title
DHHS-DSS MANDATED PERFORMANCE MEASURES
end
SPONSOR
Sponsor
Sharon Barlow, HHS-DSS Director
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BACKGROUND
Background
Guilford County signed an annual written agreement with the North Carolina Department of Health and Human Services for all social services programs, excluding medical assistance (Medicaid). This agreement required Guilford County Social Services to comply with meeting certain performance and growth measures.
This presentation will be provided quarterly to keep Guilford County’s Board of County Commissioners informed of Guilford’s progress. The attached results represent data for the FY24 4th quarter, the months of April 2024-June 2024.
Energy Programs
· County will process 95% of Emergency CIP applications within 1 business day (EP 1)
-April 100%
-May 100%
-June 100%
· County will process 95% of Non-Emergency CIP applications within 2 business days (EP 2)
-April 99.5%
-May 99.5%
-June 100%
Work First
· County will process 95% Work First applications within 45 days (WF 3)
-April 100%
-May 100%
-June 100%
· County will process 95% Work First re-certifications no later than the last day of the month (WF 4)
-April 100%
-May 100%
-June 100%
Food Nutrition Services
· County will process 95% of expedited FNS applications within 4 calendars of date of application (FNS 1)
-April 93.6%
-May 95%
-June 94.3%
· County will process 95% of regular FNS applications within 25 days from the date of application (FNS 2)
-April 95.4%
-May 93.6%
-June 93.8%
· County will ensure that 95% of FNS re-certifications are processed timely (FNS 3)
-April 97.2%
-May 97.4%
-June 97.4%
· County will ensure that 90% of Program Integrity claims are established within 180 days of discovery (FNS 4)
-April 100%
-May 98%
-June 100%
Adult Protective Services (APS)
· County will complete 95% of APS evaluations involving allegations of abuse or neglect within 30 days (AS 1)
-April 95%
-May 89%
-June 100%
· County will complete 85% of APS ...
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